HE Transportes Ltda
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HE Transportes support

FAQ

Clear answers about quotes, groupage, lead times, payment and services for international moves.

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Quotes and pricing

By volume (m³), number of boxes, weight and route. Each move is assessed individually — submit a quote request with full addresses for a fair proposal.

Measuring the space your goods occupy in the vehicle. About 1 m³ equals 8–10 medium boxes. Essential for accurate groupage quotes.

Your quote always states whether amounts are subject to VAT at the applicable rate. No surprises on confirmation.

Shipping and lead times

They depend on route, volume and groupage availability. After quoting we give a realistic window for collection and delivery.

We regularly serve Portugal, Spain, France, Belgium, Netherlands, Luxembourg and Germany. For other origins or destinations, contact us to assess feasibility.

Yes. Use the Track shipment page with the code you receive after registration. Our team in Aveiro can help if needed.

Payment

Payment is due between collection and delivery, as agreed. The quote confirms amount and terms before you proceed.

For quotes over €200 a deposit may be requested on confirmation — always stated in writing in your quote.

Services and special loads

Yes, on request. State make, model and condition in your quote request so we can plan proper packing and securing.

Professional packing and furniture dismantling can be included as agreed in your quote.

Transport insurance can be included in your quote. State the estimated value of goods if you need enhanced cover.

More information

For specific cases (artwork, pianos, full 18 m³ loads), describe them in the quote request or see How it works.

Personalised quote

Every move is unique. Send addresses and a list of volumes for a clear proposal.

Prepare your boxes

Label boxes by room and mark fragile contents for a faster collection.

Team in Aveiro

We reply by email and phone on business days. See also How it works.

HE Transportes support — quote request

Still have questions?

Request a no-obligation quote or see our step-by-step process.

Request a quote How it works